The 21st Century Law Library: Focus on Service
As we continue to talk about the ABA's watering down of law library standards , as well as the impending squeeze from artificial intelligence , Law Librarian Dan Odenwald reminds us to focus on the fundamental service tenet of our profession. In a recent AALL Spectrum article titled "Transforming Customer Service in the Post-Digital Law Library," Odenwald notes that [w]e may be a long way from the day when artificial intelligence discerns legislative intent for us, or drones drop deskbooks at our doors, but we ought to contemplate that future and the critical role that customer service will continue to occupy in it. He further articulates rules for law library customer service in the post-digital age: 1. Stop Selling Yesterday's Fish: Next-generation legal research platforms, linked data and Watson long ago replaced the perfunctory, will-you-pull-a-statute-for-me duties of law librarians. 2. Anticipate Needs Before They Arise: As the practi...